Refund Policy

This Refund Policy explains how refunds are handled for paid subscriptions and purchases made on Zonnify (zonnify.com), a product owned and operated by PROTODEV (PRIVATE LIMITED) ("Zonnify", "we", "our", or "us"). By purchasing a paid plan on Zonnify, you agree to the terms of this Refund Policy in addition to our Terms and Conditions.

All payments for Zonnify plans, including Standard and Enterprise subscriptions, are processed securely through Paddle, our third-party payment provider. Paddle acts as the merchant of record for these transactions. We do not store your full payment card details; Paddle handles all payment information in accordance with its own security and privacy standards.

Paid plans are billed on a recurring basis, either monthly or yearly, depending on the plan you select. Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. You can manage or cancel your subscription at any time from your account settings or through Paddle's customer portal.

We want you to be satisfied with Zonnify. Refund requests are reviewed on a case-by-case basis and may be granted in circumstances such as accidental or duplicate charges, technical issues that prevented you from meaningfully accessing or using the paid features you were charged for, or billing errors caused by us or by Paddle.

Except as described in this policy or as required by applicable law, the following are generally non-refundable: subscription fees for periods that have already been used or partially used; any credits that have already been consumed for AI-driven or premium features; and any add-ons or one-time purchases that have already been fully delivered or used.

You may cancel your subscription at any time. When you cancel, you will generally continue to have access to your paid plan until the end of your current billing period, after which your account will revert to the Free plan or be downgraded as applicable. Cancelling your subscription does not automatically generate a refund for the current billing period unless otherwise required by law or approved under this policy.

To request a refund, please contact us at support@zonnify.com with your account email, the date of the charge, and the reason for your request. We will review your request and respond within a reasonable timeframe, generally within 5-7 business days.

Approved refunds will be processed by Paddle back to your original payment method. Depending on your bank or payment provider, it may take several business days for the refunded amount to appear on your statement. We are not responsible for delays caused by your bank or payment provider.

If you are a consumer located in the European Economic Area, the United Kingdom, or another jurisdiction that provides statutory cancellation or refund rights, nothing in this Refund Policy limits those rights. Where applicable law grants you a right to a refund or a cooling-off period, we will honor those rights in accordance with the relevant regulations.

We may update this Refund Policy from time to time. Any changes will be posted on this page, and continued use of Zonnify after such changes constitutes your acceptance of the updated policy.

If you have any questions about this Refund Policy, please contact us at: PROTODEV (PRIVATE LIMITED), operating Zonnify. Email: support@zonnify.com . Website: https://www.zonnify.com.